Advanced Information

Who is the Controller the processing of your data?

• Registered name: ROYAL MEDITERRANEA, SA (ASIA GARDENS)
• Registered office address: Calle Cerro Del Castañar, 33 28035 - Madrid
• VAT Registration no.: A83058537
• Telephone no.: 913573884
• E-mail address: asiagardens@asiagardens.es

1. Who provided us with your data?

If you are a registered user of our website, your data have been provided by you at the time of contracting our services, and such data are necessary for the correct delivery of the services.

Likewise, you provide us with your personal data at the time of fulfilling our web form to request a demo of our services, or data are collected through those cookies you have consented to.

2. How long will we retain your data?

2.1. In case you are a user of our portal

We process your data for the purpose of attaining the correct performance of our contractual relationship and, particularly, in order to maintain, develop and control the use of our website, which includes addressing your queries or requests for information or documentation. The personal data provided shall be processed to send you commercial information about our services by mail, e-mail, SMS or any other similar means of electronic communication.

This data processing may include data related to your browsing activity in our website when you are a registered user, since this information is necessary to offer you an appropriate support service, as well as to deal with any potential incident in our website. Certain browsing data may be used for segmentation and/or profiling in order to improve our services and be able to offer you other products that might be of interest to you.

Moreover, if you give your express consent, third-party data shall be used to enrich your profile so that we may further customize and improve the services we offer you through our commercial communications.

2.2. In case you request information

We process your data for the purpose of addressing your queries or requests for information or documentation. The personal data provided shall be processed to send you commercial information about our products and services by mail, e-mail, SMS or any other similar means of electronic communication, provided that you give your consent thereto.

When you introduce your information in our web form, browsing data might be collected afterwards, because we need to use such data to offer you an appropriate support service, as well as to deal with any potential incident. Certain browsing data may be used, if you give your consent thereto, for segmentation and/or profiling in order to improve our services and be able to offer you other products that might be of interest to you.

Moreover, if you give your express consent, third-party data shall be used to enrich your profile so that we may further customize and improve the services we offer you through our commercial communications.

2.3. In case you are just visiting our website

Data collected by cookies may be used, if you give your consent thereto, for segmentation and/or profiling in order to improve and customize our services and be able to offer you other products that might be of interest to you.

Moreover, if you give your express consent, third-party data shall be used to enrich your profile so that we may further customize and improve the services we offer you through our commercial communications.

3. How long shall we store your data?

3.1. If you are a registered user of our website

3.1.1. Information on you as a customer as per our contractual relationship since you are a user of our website.

Information related to you shall be stored during the term of the contract, as long as you do not request the erasure of your data, and during the period of limitation of any action that may arise in relation to the contract; and, likewise, for the purpose of complying with the obligations set by virtue of requirements that we may receive from any official organism, such as the Treasury and/or the Social Security. In any event, the maximum period of storage shall be 6 years as from termination of the contract.

3.1.2. Information for commercial communications

Personal data provided for the sending of commercial communications shall be stored for 5 years after the termination of our contractual relationship, unless you revoke your consent, and without prejudice to your rights of erasure and objection.

Likewise, in the event that the contract is not performed eventually, your personal data shall be stored for 5 years for the purpose of sending commercial communications, unless you revoke your consent, and also without prejudice to your rights of erasure and objection.

3.1.3. Information on segmentation and/or profiling

This information shall be stored during our contractual relationship only, and for a maximum period of 5 years upon termination thereof, for the purpose of improving the products and services we offer you through our commercial communications.

3.2. If you are not a registered user of our website

3.2.1. Information for commercial communications

Personal data provided by you when fulfilling the demo request form shall be stored for 5 years for the purpose of sending commercial communications, unless you revoke your consent, and without prejudice to your rights of erasure and objection.

3.2.2. Information on segmentation and/or profiling

This information shall be stored for 5 years after filing your demo request form, for the purpose of improving the products and services we offer you through our commercial communications, without prejudice to your rights of erasure and objection.

4. What is the legal basis for the processing of your data?

4.1. In case you are a user of our portal

In general terms, the legal basis for the processing of your data is the performance of your contract as user of our website. All data we request you are mandatory, so failure to provide any of such data may preclude the provision of the services we offer through our website.

Regarding commercial communications, the legal basis is the legitimate interest resulting from the existence of a contractual relationship, so that we can provide you with news and updates about the contracted services, as well as other similar related products that might be of interest to you.

Likewise, a legitimate interest shall be the basis for segmentation and profiling, because they enable us to improve and customize the services we offer you, without prejudice to your right to object to this processing and request human intervention on the processing of your data at any time. Profiling shall be made only with the data provided by you, without enriching it with external sources, unless you expressly consent thereto.

4.2. In case you are not a registered user of our website and (you request information or visit the website)

With regard to all purposes stated for these cases, the legal basis for the processing is the consent you expressly give thereto.

5.Who is the recipient of your data?

Your data shall not be disclosed to third parties, unless there is a legal obligation to do so, particularly, in the following cases:

• Judges and Courts, for the purposes of complying with legal requirements or obligations, or as part of a court procedure;
• Tax authorities, for the purposes of complying with fiscal obligations;
• Financial auditors, for the purposes of complying with financial obligations;
• And any other third party to which, by virtue of the current applicable legislation in each case, your data must be disclosed, such as the competent public administration bodies for reasons of control, registration and inspection.

However, if at any time during our commercial relationship we need to disclose your data to any other third party not stated above, such disclosure shall be performed after obtaining your prior consent thereto and in a form established by law.

Moreover, as a result of the services provided to us, certain suppliers may have access to your personal data (as data processors), in which case, such access shall always be done with adequate safeguards and in accordance with the norms established by the GDPR, by virtue of the data processor agreements signed with them.

6. Are your data transferred to other countries?

We do not transfer your data to other countries.

7. What are your rights regarding your personal data?

Any individual may address the Data Controller to exercise his/her rights at the e-mail or mail address stated in section Who is the Controller of your data?

With regard to the processing of your personal data, you may exercise the following rights:

1. Access: you have the right to know whether we are processing your personal data, as well as the purposes of such processing, the categories of personal data concerned, the recipients to whom your personal data will be disclosed, the period for which your personal data will be stored, as well as the available information on their source.

2. Rectification: of inaccurate data or, where appropriate, request the erasure (right to be forgotten) of your data when, among other reasons, the data are no longer necessary in relation to the purposes for which they were collected.

3. Restriction: when the accuracy of the data is contested, during the period of verification of the data, when the data are required to exercise or defence legal claims; or when the data subject opposes the erasure or processing thereof, while verifying whether there is a legitimate interest or not.

4. Data portability: you have the right to receive your personal data in a structured, commonly used and machine-readable format and the right to transmit those data to another controller.

5. Object: you have the right to object, on grounds relating to your particular situation, at any time to the processing of your data based on a public or legitimate interest of the controller; then the data shall no longer be processed, except for compelling legitimate grounds or for the exercise or defence of legal claims.

6. Automated individual decision-making: you have the right not to be subject to a decision based solely on automated processing, including profiling, being entitled to request human intervention in those cases established by law.

Likewise, all commercial communications shall indicate the e-mail address where you can exercise your right to object to the processing of your data for promotional purposes. Any other request to exercise your rights must be accompanied by a copy of your identity document.

Finally, in accordance with the terms under the applicable legislation, you may revoke at any time all consents you may have given. Likewise, if you consider that your data have not been processed according to the applicable legislation, you may file a claim before the Spanish Data Protection Agency at: https://sedeagpd.gob.es/sede-electronica-web/vistas/formSpam/spamDenuncia.jsf